All Small Talk Services
CA$ 399.99 - 699.99
We believe in generating value! Read below to know how we do it?
Small talk is a light, informal conversation. It's often used when talking to people you don't know or at networking or social events. It would help if you build trust in casual conversations, whether networking, talking to new prospects, or warming up customers before asking for resale or referrals.
Context is vital to initiate a targeted chat with a customer!
These themes help retain customers but provide no benefit to agents or customers. These topics have nothing to do with customer complaints, so they do nothing to help agents understand the situation. These questions, in turn, do not help the customer understand how the agent approaches the problem.
Knowing more about a customer's situation context enables agents to resolve issues more quickly and efficiently while retaining customers by providing the comfort factor essential to an optimal customer experience.